19 Oct Conversion
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In this role, the Payroll Implementation Specialist provides excellent customer service, timely and accurate set-up of new client payroll accounts and works closely with clients to ensure proper payroll processing. This position requires coordination and communication between Management, Sales Representatives, and Clients to ensure proper setup of our new payroll accounts. You are responsible for carrying forth the expectation of excellent customer service that is set by our business development managers.
We are in search of positive people to grow with us as our company expands to the next level!
Provide excellent customer service to payroll clients
Timely and accurate set up of new client payroll accounts
Keying and balancing of clients YTD wages and tax liabilities.
Timely and accurate processing of client company and employee changes.
Thorough review of all new client payroll account set ups
Support incoming client calls regarding payroll software and general client payroll needs.
Analyze client needs and provide proper recommendations for product features/enhancements to ensure complete customer satisfaction.
Provide pre-sales support to sales team as necessary.
Provide weekly reporting as required by manager
Proper handling of client confidential information
Other duties as assigned by manager
Excellent customer service and interpersonal skills as well as written communication skills.
Exemplary attention to detail, with a very high level of accuracy.
Excellent organization and time management skills.
Excellent Oral/Written communication skills
Working knowledge of complex payroll situations and its applications.
4- year College Degree Preferred
FPC or CPP a plus
Proficiency in MS Office (Excel, Word, Outlook)
Experience with Financial Software a plus
Minimum one year recent payroll processing experience
Minimum two years recent customer service experience
Minimum one year experience in a technical customer service environment preferred
Ability to work weekends and extended hours as requested during peak periods, quarter end and year end.